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FAQ

What are the bidding increments for the auctions?

The bidding process (increasing the bid) is PLN 100 in the price range up to PLN 2,000; between PLN 2,000 and PLN 5,000 the increment is PLN 200, and ...

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what is asking price and what is estimation?

The starting price is the price at which the bidding for a given work will start, i.e. the lowest possible price at which a given object can be purchased. Starting prices vary ...

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does the gallery send back works that have not been sold at auctions?

Works that have not been sold at auctions are sent back at the authors' expense via courier. After 3 weeks from the date of the auction, the artists will receive information by e-mail ...

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In what form can I submit an application for a young art auction?

Applications for the Young Art Auctions should be sent by e-mail to the following address: galeria@galeriaxanadu.pl The application should include: good quality reproductions of works submitted for the auction (3-5 ...

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How should works in auction submissions be described?

The auction application, in addition to the photos proposed for the auction of works, should contain their descriptions. The job description must contain information such as: job title, year ...

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Who makes reproductions of works for auction catalogs?

We always make reproductions for auction catalogs ourselves, after we have received the work from the author. Reproductions are made by a professional photographer, with good equipment and appropriate ...

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How should works sent to auctions be packed?

Works sent to us by courier or by post should be packed very carefully. We recommend that you wrap the painting with bubble wrap at least once and then put it in a cardboard box….

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What are the asking prices at the auctions?

In the case of stationary hammer auctions, there are two levels of asking prices. At the Young Art Auctions organized by us, all works offered in the catalog have an equal price ...

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Should works sent to auctions be framed?

No, the works sent to auctions do not have to be framed. Customers usually prefer to choose the frame for the purchased painting themselves, because the selection of the frame also depends on the interior, ...

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Is it necessary to submit to the gallery of works for internet auctions?

No, for online auctions there is no need to physically send us works. The artwork will have to be sent to us only after the end of the auction and it will be sold ...

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how to sign your works?

each artist has his own style of signing works, but it is important that any signature and information about the author is included in the work. in the case of paintings, ideally ...

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at what times can works be delivered to the gallery in person?

Works for auctions can be delivered to us during our working hours. There is no need to make an appointment. The gallery is open from Monday to ...

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Will I receive confirmation of delivery of my work to the gallery?

Yes, you will receive an email confirmation in the form of a PDF deposit receipt. We prepare the receipt after receiving the work physically, it contains data about the work and ...

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when the gallery issues the sales contract?

We consider the work to be sold when we receive full payment for the object from the client. At that time, we also issue a sales contract, which we send to the author by e-mail ...

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when should I pick up a job unsold at an auction?

Unsold work should be picked up from us after 3 weeks, but not longer than one month after the auction. After the auction, we often get post-auction inquiries from ...

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How is the artist represented by the xanadu gallery?

representing an artist, we not only actively sell his works and present them in our interiors every day, ensuring that our clients can ...

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Does the gallery plan to expand the group of represented artists?

No, at the moment we are not planning to expand the group of artists represented by the Gallery. We focus on taking care of ongoing cooperation.

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Will the Xanadu Gallery organize an individual exhibition for me?

We organize individual exhibitions only for the artists we represent. This is a narrow group of artists with whom we often have a long relationship. It is not a closed group ...

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does the gallery put up pitches for artists?

No, we don't pit artists. After the work is sold, we issue a commission sale agreement to the author.

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I would like to purchase a work of art as a gift. Can I get advice?

We believe that a work of art is a great idea for an original gift, so we will be happy to advise you on this matter. We will help you choose such a work as a gift ...

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how does the gallery conduct post-auction sales?

Works unsold at auctions are available for post-sale through our website - customers can submit sales inquiries through archival auction catalogs. Auction sale ...

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What payment methods does the Gallery support?

You can pay for the works purchased from us in cash or by payment card on the spot, as well as by transfer to the bank account: Xanadu Galeria and Agnieszka's Auction House ...

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What time is the Gallery open?

We invite you to visit us from Monday to Friday from 12: 00-19: 00 and on Saturdays from 11: 00-16: 00. The exceptions are Saturdays, when pre-auction showrooms are held ...

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Does the Gallery have a parking space for guests?

We currently do not have a dedicated parking space for guests. Our gallery is located in the very center, in a tenement house at Al. Jerozolimskie 101. We recommend looking for parking places ...

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Is it possible to ship the purchased painting in Poland?

Yes, we regularly send images to our clients living outside of Warsaw. We are currently sending the works through the services of Poczta Polska. Postal shipping allows us to insure shipments ...

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Is it possible to send a painting abroad?

Yes, we also send works of art abroad, both to Europe and other continents. Foreign shipping costs are determined individually - they depend primarily ...

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How are the works packed for shipping?

We try to pack the works that we send by post or courier as carefully as possible so that they do not suffer damage during transport. As a standard, we pack pictures in bubble wrap and ...

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Is it possible to buy unsold work during the auction?

Yes, in most cases it is possible to buy post-auction works unsold at the auction. We always consult the post-auction sale with the author of the work, who confirms the possibility of the transaction. Mostly…

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Are all the works on the website available for viewing in the gallery?

All works in the "Offer" section and with the status "Currently available" are physically in the gallery and can be viewed live with us….

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Will a certificate be attached to the purchased works?

Yes, each work sold is accompanied by a certificate of authenticity with a detailed description of the object, photo, date of sale and a handwritten signature of the dealer and the gallery's stamp.

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Can I purchase works from the gallery on invoice?

Yes, it is possible for us to issue a VAT margin invoice for the works you have purchased. For this purpose, please inform us with the invoice details before ...

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Who makes reproductions of the works on the website and in the auction catalogs?

All the works we receive from artists or collectors are photographed by us. We try to publish uniform, sharp photos of works on the website and catalogs, as best as possible ...

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Does the gallery accept works for resale from collectors and private persons, who are not artists?

Yes, we accept works from collectors for gallery and auction sale. It is understandable that sometimes a work of art simply ceases to be liked, to fit into a new interior, or ...

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Is it possible to purchase works of art in installments?

For regular customers, the gallery offers the option of installment purchase on invoice. Usually, we spread the payment into 2-3 installments, individually setting the amount of installments and the payment date. Applies to…

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What is the possibility of booking works?

If the client is not on the 100% determined to buy the work he likes, because he has to think about this decision, consult with another person, or measure ...

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Is it possible to borrow a job in order to try it on before buying it?

Yes, it is possible to rent a job for a week. We realize that matching a work to a specific interior can be difficult when you do not see work in ...

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Does the gallery offer help and advice in the field of installation, lighting and binding of purchased works?

We offer help and advice in these matters. We help with assembly in Warsaw, after prior arrangement of a convenient date. We also advise on the selection of ...

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I won an auction of a job at an auction. When can I expect payment and delivery information?

Information to customers who have placed an auction limit or participated in the auction via the Onebid platform is sent by e-mail the day after the auction in the afternoon ...

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I am interested in working from the gallery's offer or the auction catalog. How can I view it before buying?

First of all, we invite you to our headquarters - all works that we offer in the offer and in the auction catalogs are physically available from us for viewing at ...

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I would like to bid on the work at the auction, but I will not be able to come to the auction house in person. How can I bid?

Many of our clients live outside of Warsaw or even abroad. We are also aware that you may have other plans for the evening than visiting ...

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I have more questions about participating in the auction. Where can I find the regulations?

The regulations of our auctions can be found at this link: www.galeriaxanadu.pl/regulamin/ If you have any questions about participation in the auction, please contact us.

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Can I rent a gallery space for business activities (training, conferences, corporate events)?

Yes, we offer this option. If you are interested in renting our space for a training, workshop, conference or corporate event, please contact us so that we can send you ...

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I am interested in purchasing a work of art but need some advice. Can I make an appointment?

Absolutely - please contact Agnieszka Gniotek by phone or email to arrange a meeting. During an individual and free consultation, we will be happy to advise you on ...

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I would like to buy a painting for a specific interior, but I need advice on the selection of work.

If your apartment or office is located in Warsaw, an employee of the gallery may come to you to advise you free of charge on the selection of work from our ...

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Is it possible to view the gallery or arrange a meeting outside of business hours?

Yes, in exceptional cases, we can arrange an appointment with you outside the opening hours of the gallery. We are aware that sometimes you only have time in ...

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Is it possible to make a complaint or return the purchased work?

Before submitting a complaint, we encourage you to contact the Gallery by phone: 503 012 889 or by e-mail: gallery@galeriaxanadu.pl in order to clarify the complaint. The objects we sell are single, individual, ...

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Where can I find out about current events in Xanadu?

If you want to be up to date with the events we organize, such as auctions, exhibitions, workshops or meetings for collectors, we invite you to ...

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