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For customers

What are the bidding increments for the auctions?

The bidding process (increasing the bid) is PLN 100 in the price range up to PLN 2,000; between PLN 2,000 and PLN 5,000 the increment is PLN 200, and ...

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what is asking price and what is estimation?

The starting price is the price at which the bidding for a given work will start, i.e. the lowest possible price at which a given object can be purchased. Starting prices vary ...

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I would like to purchase a work of art as a gift. Can I get advice?

We believe that a work of art is a great idea for an original gift, so we will be happy to advise you on this matter. We will help you choose such a work as a gift ...

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What payment methods does the Gallery support?

You can pay for the works purchased from us in cash or by payment card on the spot, as well as by transfer to the bank account: Xanadu Galeria and Agnieszka's Auction House ...

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What time is the Gallery open?

We invite you to visit us from Monday to Friday from 12: 00-19: 00 and on Saturdays from 11: 00-16: 00. The exceptions are Saturdays, when pre-auction showrooms are held ...

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Does the Gallery have a parking space for guests?

We currently do not have a dedicated parking space for guests. Our gallery is located in the very center, in a tenement house at Al. Jerozolimskie 101. We recommend looking for parking places ...

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Is it possible to ship the purchased painting in Poland?

Yes, we regularly send images to our clients living outside of Warsaw. We are currently sending the works through the services of Poczta Polska. Postal shipping allows us to insure shipments ...

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Is it possible to send a painting abroad?

Yes, we also send works of art abroad, both to Europe and other continents. Foreign shipping costs are determined individually - they depend primarily ...

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How are the works packed for shipping?

We try to pack the works that we send by post or courier as carefully as possible so that they do not suffer damage during transport. As a standard, we pack pictures in bubble wrap and ...

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Is it possible to buy unsold work during the auction?

Yes, in most cases it is possible to buy post-auction works unsold at the auction. We always consult the post-auction sale with the author of the work, who confirms the possibility of the transaction. Mostly…

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Are all the works on the website available for viewing in the gallery?

All works in the "Offer" section and with the status "Currently available" are physically in the gallery and can be viewed live with us….

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Will a certificate be attached to the purchased works?

Yes, each work sold is accompanied by a certificate of authenticity with a detailed description of the object, photo, date of sale and a handwritten signature of the dealer and the gallery's stamp.

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Can I purchase works from the gallery on invoice?

Yes, it is possible for us to issue a VAT margin invoice for the works you have purchased. For this purpose, please inform us with the invoice details before ...

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Who makes reproductions of the works on the website and in the auction catalogs?

All the works we receive from artists or collectors are photographed by us. We try to publish uniform, sharp photos of works on the website and catalogs, as best as possible ...

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Does the gallery accept works for resale from collectors and private persons, who are not artists?

Yes, we accept works from collectors for gallery and auction sale. It is understandable that sometimes a work of art simply ceases to be liked, to fit into a new interior, or ...

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Is it possible to purchase works of art in installments?

For regular customers, the gallery offers the option of installment purchase on invoice. Usually, we spread the payment into 2-3 installments, individually setting the amount of installments and the payment date. Applies to…

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What is the possibility of booking works?

If the client is not on the 100% determined to buy the work he likes, because he has to think about this decision, consult with another person, or measure ...

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Is it possible to borrow a job in order to try it on before buying it?

Yes, it is possible to rent a job for a week. We realize that matching a work to a specific interior can be difficult when you do not see work in ...

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Does the gallery offer help and advice in the field of installation, lighting and binding of purchased works?

We offer help and advice in these matters. We help with assembly in Warsaw, after prior arrangement of a convenient date. We also advise on the selection of ...

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I won an auction of a job at an auction. When can I expect payment and delivery information?

Information to customers who have placed an auction limit or participated in the auction via the Onebid platform is sent by e-mail the day after the auction in the afternoon ...

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I am interested in working from the gallery's offer or the auction catalog. How can I view it before buying?

First of all, we invite you to our headquarters - all works that we offer in the offer and in the auction catalogs are physically available from us for viewing at ...

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I would like to bid on the work at the auction, but I will not be able to come to the auction house in person. How can I bid?

Many of our clients live outside of Warsaw or even abroad. We are also aware that you may have other plans for the evening than visiting ...

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I have more questions about participating in the auction. Where can I find the regulations?

The regulations of our auctions can be found at this link: www.galeriaxanadu.pl/regulamin/ If you have any questions about participation in the auction, please contact us.

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Can I rent a gallery space for business activities (training, conferences, corporate events)?

Yes, we offer this option. If you are interested in renting our space for a training, workshop, conference or corporate event, please contact us so that we can send you ...

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I am interested in purchasing a work of art but need some advice. Can I make an appointment?

Absolutely - please contact Agnieszka Gniotek by phone or email to arrange a meeting. During an individual and free consultation, we will be happy to advise you on ...

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I would like to buy a painting for a specific interior, but I need advice on the selection of work.

If your apartment or office is located in Warsaw, an employee of the gallery may come to you to advise you free of charge on the selection of work from our ...

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Is it possible to view the gallery or arrange a meeting outside of business hours?

Yes, in exceptional cases, we can arrange an appointment with you outside the opening hours of the gallery. We are aware that sometimes you only have time in ...

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Is it possible to make a complaint or return the purchased work?

Before submitting a complaint, we encourage you to contact the Gallery by phone: 503 012 889 or by e-mail: gallery@galeriaxanadu.pl in order to clarify the complaint. The objects we sell are single, individual, ...

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Where can I find out about current events in Xanadu?

If you want to be up to date with the events we organize, such as auctions, exhibitions, workshops or meetings for collectors, we invite you to ...

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