For customers

Jak zakupić dzieło sztuki przez naszą stronę?
Jako jedna z nielicznych galerii sztuki udostępniamy naszym klientom możliwość dokonania szybkiego zakupu dzieła sztuki przez stronę. To świetna opcja dla tych, którzy są zdecydowani…
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Jak złożyć zlecenie aukcyjne przez stronę?
Zlecenia aukcyjne można u nas składać na kilka sposobów. Najprostszą i najszybszą opcją jest złożenie zlecenia przez naszą stronę. W tym wpisie krok po kroku…
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Otrzymałem/am bon podarunkowy. Jak mogę go zrealizować?
Bony podarunkowe można zrealizować wymieniając je na dowolne dzieła sztuki z naszej stałej oferty sprzedaży – a więc prace dostępne w tej zakładce. Bonu nie…
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What are the bidding increments for the auctions?
The bidding process (increasing the bid) is PLN 100 in the price range up to PLN 2,000; between PLN 2,000 and PLN 5,000 the increment is PLN 200, and ...
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what is asking price and what is estimation?
Co to jest cena wywoławcza? Cena wywoławcza to cena, od której rozpocznie się licytacja danej pracy na aukcji, a więc najniższa możliwa cena, za jaką…
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I would like to purchase a work of art as a gift. Can I get advice?
We believe that a work of art is a great idea for an original gift, so we will be happy to advise you on this matter. We will help you choose such a work as a gift ...
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What payment methods does the Gallery support?
You can pay for the works purchased from us in cash or by payment card on the spot, as well as by transfer to the bank account: Xanadu Galeria and Agnieszka's Auction House ...
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What time is the Gallery open?
We invite you to visit us from Monday to Friday from 12: 00-19: 00 and on Saturdays from 11: 00-16: 00. The exceptions are Saturdays, when pre-auction showrooms are held ...
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Does the Gallery have a parking space for guests?
We currently do not have a dedicated parking space for guests. Our gallery is located in the very center, in a tenement house at Al. Jerozolimskie 101. We recommend looking for parking places ...
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Is it possible to ship the purchased painting in Poland?
Yes, we regularly send images to our clients living outside of Warsaw. We are currently sending the works through the services of Poczta Polska. Postal shipping allows us to insure shipments ...
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Is it possible to send a painting abroad?
Yes, we also send works of art abroad, both to Europe and other continents. Foreign shipping costs are determined individually - they depend primarily ...
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How are the works packed for shipping?
We try to pack the works that we send by post or courier as carefully as possible so that they do not suffer damage during transport. As a standard, we pack pictures in bubble wrap and ...
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Is it possible to buy unsold work during the auction?
Yes, in most cases it is possible to buy post-auction works unsold at the auction. We always consult the post-auction sale with the author of the work, who confirms the possibility of the transaction. Mostly…
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Are all the works on the website available for viewing in the gallery?
All works in the "Offer" section and with the status "Currently available" are physically in the gallery and can be viewed live with us….
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Will a certificate be attached to the purchased works?
Yes, each work sold is accompanied by a certificate of authenticity with a detailed description of the object, photo, date of sale and a handwritten signature of the dealer and the gallery's stamp.
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Can I purchase works from the gallery on invoice?
Yes, it is possible for us to issue a VAT margin invoice for the works you have purchased. For this purpose, please inform us with the invoice details before ...
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Who makes reproductions of the works on the website and in the auction catalogs?
All the works we receive from artists or collectors are photographed by us. We try to publish uniform, sharp photos of works on the website and catalogs, as best as possible ...
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Does the gallery accept works for resale from collectors and private persons, who are not artists?
Yes, we accept works from collectors for gallery and auction sale. It is understandable that sometimes a work of art simply ceases to be liked, to fit into a new interior, or ...
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Is it possible to purchase works of art in installments?
For regular customers, the gallery offers the option of installment purchase on invoice. Usually, we spread the payment into 2-3 installments, individually setting the amount of installments and the payment date. Applies to…
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What is the possibility of booking works?
If the client is not on the 100% determined to buy the work he likes, because he has to think about this decision, consult with another person, or measure ...
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